Frequently Asked Questions

Why should I buy a playset from Atelier en Route?

We put together the playsets with great expertise. In doing so, we relied on our professional knowledge as teachers. In this way, we believe that we were able to put together sustainable, creative sets that respond to the developmental level and field of interest of each child. We respond to a wide range of skills:

Who is Atelier en Route suitable for?

We put together four gender-neutral play sets.

- Pioneer: for toddlers from 1.5 to 2.5 years old
- Adventurer: for toddlers from 2.5 to 5 years old
- Explorer: for children from 6 to 8 years old
- Discoverer: for those aged 8+

What can the playset be used for?

During all types of travel: by plane, car, train, hotel, camping, road trip, skiing holiday...

While waiting: doctor's visit, hospital examination, brother's/sister's tennis lesson, brother's/sister's swimming lesson, brother's/sister's music school, during brother's/sister's football match, at a restaurant...

Distraction: feeding time of sibling, parents' homework, sibling's homework, parents' meeting, during wedding celebrations or receptions...

Special occasions/moments: birthday present, hospital stay, babysitting, gift for the bridesmaids, going on a friends or family weekend, for the birth of a brother/sister, ...

Why choose a composite set?

We believe that every set can captivate every child. Sometimes it is necessary to take children out of their comfort zone to challenge them. You will be amazed at the skills your child can develop in different contexts.
In addition, we took all the work out of your hands. We selected, compared and tested all the material. Isn't that a service?

Would you rather put together a set yourself? That's possible! Mix, match and create your dream set.

How can I pay?

Bancontact | Paypal | Maestro | Mastercard | Visa

How do I scan the Spotify code on the thank you card?

Remark: Spotify needs access to your camera for this.

1. Open the Spotify app.
2. Tap on To search  .
3. Tap the search bar.
4. Tap the camera  .
5. Tap on SCAN .
6. Point your camera at a Spotify code.
7. Listen and enjoy our most beautiful collection of audio stories!

When can I pick up my order?

Read more about picking up orders here .

How long will it take to receive my order?

Read more about shipping orders here .

Do you ship to the Netherlands?

Yes, we also ship to the Netherlands. Read more about shipping orders here .

Can I return my order?

What a shame if you are not completely satisfied with your items, let us know at info@atelierenroute.be . Together we will look for a good solution!

Do you still want to return? Pack the item well and drop it off at your post office or nearest post point. Once we have received the returned items, in their original, unused, unopened condition and in their original packaging, we will send you the replacement item or provide a refund if you decide not to purchase.

The costs for a return are borne by the customer.

You can return items up to fourteen days after you ordered them.

Can I return items for free?

No, return costs are normally borne by the customer, unless the return is the result of an error during the packaging process and is therefore borne by Atelier en Route.

Why do I have to pay shipping costs?

Shipping and return costs are usually included in the price of the items you buy online. At Atelier en Route we add the shipping costs so you can clearly see what you are paying for. We hope that our community will shop more consciously and not make unnecessary purchases, because sustainability is a shared responsibility.

I did not receive a confirmation email. What now?

It is possible that these are being blocked by the spam filter of your e-mail program. Therefore, always check your spam folder. If you are unable to find it, please contact us. We will be happy to help you.